The Power of Hello - A Lesson from Howard White and His Mother

“I speak to everyone I see, no matter where I am. I've learned that speaking to people creates a pathway into their world, and it lets them come into mine.”

-Howard White, Vice President of Nike's Jordan Brand & "This I Believe" essay author-

I had never heard of Howard White or his mother before today.  When I read his NPR "This I Believe" essay I realized he learned something from his mom, that I learned from my sons.

In my younger, shyer, self-conscious, more insecure days I admit to not always saying, "Hello" to people I knew, let alone strangers.  Sometimes I was in too much of a hurry--or it felt too awkward to say hello to someone I didn't know well to start with, or hadn't seen in years.  Or I didn't want to have to answer a lot of questions. It was a nasty habit.  I even admit to occasionally pretending to be engrossed in a conversation with someone else, just so that I could avoid saying, "Hello"  to someone else.  Ick!!

But something switched in my brain over the years.  Here's a case where my kids taught me how to behave.  I noticed that as they got older they knew everyone--and they made an easy practice of talking to strangers.  They had no problem traveling by themselves to foreign countries and they met people wherever they went.

I decided I wanted to be like them.  And I decided to start with baby steps. (ignore the similarity to Bill Murray's "What about Bob?")  First I would say hello by name to all the service people I meet up with everyday.  Tina at the dry cleaners, Sid and Nancy at the gym, Marcy at the library, and Debby at the grocery store.

Then I decided it was time to introduce myself.  I knew their names.  They should know mine. I really started to enjoy life in the "up close and personal zone".  And I made it a rule to never miss an opportunity to say, "Hello".

From there I progressed to striking up conversations with people I saw everyday in passing at work, in the locker room, or in my exercise classes, but hadn't actually spoken to before.   All of sudden I knew about the lives, interests, and families of scores of people who I had never talked to before.

I was never a person "who made the first move."  Turns out, most people are that way, and someone has to "make the first move," or relationships don't happen.

A couple of people who I had mistakenly thought were sourpusses were nothing of the sort.  They were friendly interesting engaging people who just don't say "Hello" to people they don't know.  They were just like I was.

Today, I can't imagine greeting everyone with whom I make eye contact, at least with a smile. (well, within reason--I am sensible--after all)  Grocery lines, movie lines, restroom lines, ferry boats--all are opportunities to learn something new.

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Howard White says it a lot better than I can.  His original essay was read on NPR on August 14, 2008.

The Power of 'Hello'  by Howard White

I work at a company where there are about a gazillion employees. I can't say that I know them all by name, but I know my fair share of them. I think that almost all of them know me. I'd say that's the reason I've been able to go wherever it is I've made it to in this world. It's all based on one simple principle: I believe every single person deserves to be acknowledged, however small or simple the greeting.

When I was about 10 years old, I was walking down the street with my mother. She stopped to speak to Mr. Lee. I was busy trying to bulls-eye the "O" in the stop sign with a rock. I knew I could see Mr. Lee any old time around the neighborhood, so I didn't pay any attention to him.

After we passed Mr. Lee, my mother stopped me and said something that has stuck with me from that day until now. She said, "You let that be the last time you ever walk by somebody and not open up your mouth to speak, because even a dog can wag its tail when it passes you on the street."

That phrase sounds simple, but it's been a guidepost for me and the foundation of who I am.

When you write an essay like this, you look in the mirror and see who you are and what makes up your character. I realized mine was cemented that day when I was 10 years old. Even then, I started to see that when I spoke to someone, they spoke back. And that felt good.

It's not just something I believe in; it's become a way of life. I believe that every person deserves to feel someone acknowledge their presence, no matter how humble they may be or even how important.

At work, I always used to say hello to the founder of the company and ask him how our business was doing. But I was also speaking to the people in the cafe and the people that cleaned the buildings, and asked how their children were doing. I remembered after a few years of passing by the founder, I had the courage to ask him for a meeting. We had a great talk. At a certain point, I asked him how far he thought I could in go in his company. He said, "If you want to, you can get all the way to this seat."

I've become vice president, but that hasn't changed the way I approach people. I still follow my mother's advice. I speak to everyone I see, no matter where I am. I've learned that speaking to people creates a pathway into their world, and it lets them come into mine, too.

The day you speak to someone who has their head held down and when they lift it up and smile, you realize how powerful it is just to open your mouth and say, "Hello."

Comments

[Danny K.]

What a great article!

[Lisa]

Beautiful -- thank you for sharing. I have been that person with head hung down, and it is nothing shy of a miracle when someone takes the initiative to say "hi", and sometimes go even further -- "May I help you?"

That is the meaning of shared humanity.

[Diane]

I work on the Nike HQ campus, and see Mr. White frequently in the cafeteria. I had no idea who he was, but I can tell you he really does practice this. He is always on the alert to say hello! BTW he also is a very snazzy dresser. A vivid and bright personality all the way around!